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Refund policy
Refund policy
30-Day Return Period, We will process your return or refund request within 48 hours
We have a 30-day return policy. You have 30 days from the date of your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it:
Unworn and unused
In its original packaging
With proof of purchase (order confirmation / receipt)
To start a return, contact us at coktaktattoos@gmail.com before sending anything back. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any questions at coktaktattoos@gmail.com
Change-of-Mind Returns
If you’ve simply changed your mind or no longer want your order and there is no fault with the product, we can accept a return under the following conditions:
Your return request is made within 30 days of the order date
The product is unused, unopened, and in its original packaging
You have proof of purchase
For change-of-mind returns:
A 15% restocking fee will be deducted from your refund
Shipping costs are non-refundable
Once your return is approved, we’ll send you instructions on how and where to send your package.
Damages, Defects & Incorrect Items
Please inspect your order upon delivery and contact us immediately at COKTAK@gmail.com if:
Your item is defective or damaged, or You receive the wrong item
We’ll evaluate the issue and make it right with a replacement or refund (no restocking fee applied in these cases).
Exceptions / Non-Returnable Items
We cannot accept returns on:
Sale items
Gift cards
Products that have been opened, used, or are not in their original condition, unless there is a defect or issue with the product
If you’re unsure about whether your item qualifies, contact us before sending it back.
Exchanges
If you would like a different item, the fastest way is to:
Request a return for the original item (subject to the conditions and fees above), and
Place a new order for the item you want.
Refunds
We will notify you once we’ve received and inspected your return and confirm whether your refund is approved.
If approved:
Your refund will be processed to your original payment method
We will deduct the 15% restocking fee (for change-of-mind returns)
Original shipping costs are non-refundable
Refunds typically appear within 10 business days, depending on your bank or card provider
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at COKTAKTATTOOS@gmail.com
We have a 30-day return policy. You have 30 days from the date of your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it:
Unworn and unused
In its original packaging
With proof of purchase (order confirmation / receipt)
To start a return, contact us at coktaktattoos@gmail.com before sending anything back. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any questions at coktaktattoos@gmail.com
Change-of-Mind Returns
If you’ve simply changed your mind or no longer want your order and there is no fault with the product, we can accept a return under the following conditions:
Your return request is made within 30 days of the order date
The product is unused, unopened, and in its original packaging
You have proof of purchase
For change-of-mind returns:
A 15% restocking fee will be deducted from your refund
Shipping costs are non-refundable
Once your return is approved, we’ll send you instructions on how and where to send your package.
Damages, Defects & Incorrect Items
Please inspect your order upon delivery and contact us immediately at COKTAK@gmail.com if:
Your item is defective or damaged, or You receive the wrong item
We’ll evaluate the issue and make it right with a replacement or refund (no restocking fee applied in these cases).
Exceptions / Non-Returnable Items
We cannot accept returns on:
Sale items
Gift cards
Products that have been opened, used, or are not in their original condition, unless there is a defect or issue with the product
If you’re unsure about whether your item qualifies, contact us before sending it back.
Exchanges
If you would like a different item, the fastest way is to:
Request a return for the original item (subject to the conditions and fees above), and
Place a new order for the item you want.
Refunds
We will notify you once we’ve received and inspected your return and confirm whether your refund is approved.
If approved:
Your refund will be processed to your original payment method
We will deduct the 15% restocking fee (for change-of-mind returns)
Original shipping costs are non-refundable
Refunds typically appear within 10 business days, depending on your bank or card provider
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at COKTAKTATTOOS@gmail.com
